🌿 AJ’s EO Infusions | Refund, Return & Cancellation Policy

Your Satisfaction, Guaranteed 💖
At AJ’s EO Infusions, we stand behind the handcrafted quality and wellness benefits of our Lip💋Butter Scrub. If something doesn’t feel right, we’re here to help you glow through it—not stress through it.

📦 Return & Refund Policy

Due to health and safety concerns (including COVID-19 protocols), we cannot accept returns on any opened, used, or tampered products. But don’t worry—our 30-Day Happiness Guarantee has you covered for unopened items.

🌟 30-Day Happiness Guarantee

You have 30 days from the purchase date to request a return if your product is unused and unopened. This applies only to purchases made directly from  www.ajseoinfusions.com.

📨 Option 1: Hassle-Free Prepaid Returns

  • Start Your Return: Email us at support@ajseoinfusions.com with your order number and reason for return.

  • Receive Your Label: We’ll email you a prepaid return label, RMA number, and simple instructions.

  • Refund Process: Once your return is received and approved, we’ll issue a refund to your original payment method—minus return shipping costs—within 5–7 business days.

🛠 Option 2: Self-Service Returns

Prefer to manage your return on your own? Here's how:

  • Contact Us: Email support@ajseoinfusions.com to receive your RMA number and our return address.

  • Ship the Product: Return the item using any carrier. Once we receive and verify the unused product, a full refund of the product amount will be issued.

  • Note: You’ll be responsible for all return shipping costs.

❌ Non-Returnable Items

🔄 Order Cancellations

We get it—plans change. That’s why you can cancel your order within 1 hour of purchase.

👉Submit a Cancellation Request

Fill out this quick form with your order number and email address used at checkout.
If your order has already been processed or shipped, we won’t be able to cancel it.

💌 We’re Here to Make It Right

Whether you need a refund, exchange, or personalized product recommendation, our team is here to support your glow journey. We treat every concern with care because your experience matters.

Feel free to reach out anytime:
📧 support@ajseoinfusions.com

With care and clarity,
Jenice Story
Founder, AJ’s EO Infusions