Refund policy
At AJ’s EO Infusions®, we want you to feel confident in your purchase. If something isn’t right, we’re here to help.
Return Window
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
• unused and in the same condition that you received it
• in its original packaging
• accompanied by proof of purchase (receipt or order confirmation)
Because many of our products are personal care items, we cannot accept returns on items that have been opened, used, or tampered with.
How to Start a Return
To request a return, please contact our support team:
Email: support@ajseoinfusions.com
If your return is approved, we will provide instructions on how and where to send your item.
Returns must be mailed to:
AJ’s EO Infusions®
4925 S Broadway Ave #1050
Wichita, KS 67216
United States
Items returned without first requesting authorization will not be accepted.
Damaged or Incorrect Orders
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately at support@ajseoinfusions.com so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
• opened or used personal care products
• custom or personalized items
• gift cards
• sale or clearance items
If you have questions about whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive a different item is to place a new order and request a return for the original item if it qualifies.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, as required by EU consumer protection law.
Items must still be returned unused, in original condition, and with proof of purchase.
Refund Process
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@ajseoinfusions.com.
Contact Us
If you have questions about returns or refunds, please contact: