FAQ | Frequently Asked Questions
AJ’s EO Infusions® Frequently Asked Questions
Welcome to the AJ’s EO Infusions® FAQ page. Here you’ll find answers to common questions about our lip care products, the Lip Ritual™, dry lips, shipping, returns, and wellness resources. This page is designed to help you better understand our intentional self-care philosophy and lip care routine.
Products & Lip Care
What makes AJ’s EO Infusions® Lip Ritual™ different from lip balm?
AJ’s EO Infusions® Lip Ritual™ is designed as a simple lip care routine rather than a product you constantly reapply.
The Lip Ritual™ brings together gentle exfoliation, moisture, and a mindful moment of self-care. Individual experiences and lip care needs can vary.
What makes AJ’s EO Infusions® products unique?
AJ’s EO Infusions® focuses on intentional self-care through simple daily rituals.
Our signature Lip Butter Scrub features lavender, peppermint, and frankincense essential oils. It is designed to be part of a gentle lip care routine and a mindful moment of self-care.
What is the Lip Ritual™?
The Lip Ritual™ is the signature concept behind AJ’s EO Infusions®.
It encourages a simple moment of care that combines gentle exfoliation, moisture, and aromatherapy-inspired ingredients.
This approach transforms everyday lip care into a calming, intentional self-care ritual.
How often should I use the Lip Butter Scrub?
Follow the directions on the product label. Lip care preferences and needs can vary. If you have questions about whether the product is right for you, review the ingredient list and consult a qualified healthcare professional.
Is the Lip Butter Scrub suitable for sensitive lips?
Every person’s skin is unique. Review the ingredient list before use, especially if you have sensitive skin or known allergies. Discontinue use if irritation occurs. If you have medical concerns, consult a qualified healthcare professional.
Dry Lips Questions
Why do I have to keep reapplying lip balm all day?
People may reapply lip balm for different reasons, including personal preference, their environment, or how their lips feel. If you find yourself reapplying often, it may help to pay attention to your routine, the products you use, and environmental factors such as wind, cold air, and indoor heating.
Our dry lip resources offer more information to help you reflect on your lip care habits and explore a consistent routine.
Why are my lips always dry even when I drink water?
Dry lips can have several possible contributors beyond hydration. Environmental conditions such as cold air, wind, and indoor heating can affect how your lips feel. Daily habits and lip products may also play a role.
If dryness is persistent or concerning, consider discussing it with a qualified healthcare professional.
Why do my lips stay dry even after using lip balm?
Lips can continue to feel dry for different reasons, including environmental conditions, personal habits, and the products used. Paying attention to when dryness occurs and what products you use may help you better understand your routine.
Explore our dry lip care guides for more educational information.
Why do my lips feel dry after using lip balm?
People can have different experiences with lip products. If a product seems to make your lips feel uncomfortable or irritated, stop using it and review its ingredients. Consult a qualified healthcare professional if you have concerns.
Orders & Shipping
Where do you ship?
We ship orders within the United States. Enter your delivery address at checkout to see the available shipping options and rates.
Do you ship to Kansas?
Yes. We ship within the United States, including Kansas. Available shipping options and rates will appear at checkout when you enter your address.
How long does it take to process my order?
Orders are typically processed within 1–2 business days after payment confirmation. Once your order ships, you will receive tracking information by email.
How long does shipping take?
U.S. Economy shipping is estimated at 5–8 business days after your order ships. Delivery estimates can vary by location and carrier.
For eligible U.S. orders under $50, the current Economy shipping rate is $4. Economy shipping is free on orders of $50 or more. Checkout will show the available options and rates for your order.
Do you offer international shipping?
International shipping is available to select destinations. Enter your address at checkout to see whether shipping is available and view the current rates and options. Delivery times vary by destination and carrier. Customs fees or import charges may apply.
Returns & Refunds
Do you accept returns?
We offer a 30-day return policy for eligible items. Products must be unused, in their original packaging, and accompanied by proof of purchase. Due to the nature of personal care products, opened items may not be eligible for return.
Please contact support@ajseoinfusions.com with questions about a return.
Digital Products
Do you sell digital products or courses?
Yes. AJ’s EO Infusions® offers educational wellness resources, including guides, workbooks, and masterclasses designed to support intentional self-care.
Are digital products refundable?
Because digital products are delivered instantly, they are generally non-refundable once access has been granted.
Customer Support
Is AJ’s EO Infusions® an official online store?
Yes. AJ’s EO Infusions® sells directly through ajseoinfusions.com. If you have a question about an order or the store, contact us using the information below.
How can I contact AJ’s EO Infusions®?
Email: support@ajseoinfusions.com
Phone: +1 (620) 502-0082
Business mailing address only:
4925 S Broadway Ave, #1050
Wichita, KS 67216
United States
This is a mailing address only. It is not a retail store or pickup location.
Where can I buy the AJ’s EO Infusions® Lip Butter Scrub?
The AJ’s EO Infusions® Lip Butter Scrub and the Lip Ritual™ experience are available directly through our online store.
You can learn more about the routine, ingredients, and philosophy behind intentional lip care on our Lip Ritual™ page.
Learn More About Dry Lips & Lip Care
If you’d like to learn more about why lips can become dry and how to think about your lip care routine, explore these educational guides:
Why Are My Lips Always Dry? Complete Lip Care Guide
How to Exfoliate Lips Naturally
Start the Lip Ritual™
If you’re curious about the philosophy behind our lip care approach, visit our Lip Ritual™ page to explore the experience and learn about our no-rinse lip care routine.
Explore the Luxury Lip Ritual™
Learn more about Jenice Story, founder of AJ’s EO Infusions®