FAQ | Frequently Asked Questions
AJ’s EO Infusions® Frequently Asked Questions
Welcome to the AJ’s EO Infusions® FAQ page. Here you'll find answers to common questions about our lip care products, the Lip Ritual™, dry lips, shipping, returns, and wellness resources. This page is designed to help you better understand our intentional self-care philosophy and how our essential oil-infused lip care routine supports softer, smoother lips.
What makes AJ’s EO Infusions® Lip Ritual™ different from lip balm?
AJ’s EO Infusions® Lip Ritual™ is designed as a simple no-rinse lip care routine rather than a product you constantly reapply.
Many lip balms temporarily coat the lips without addressing buildup of dry skin. The Lip Ritual™ focuses on gentle exfoliation and nourishment using essential oils like lavender, peppermint, and frankincense.
The goal is to support softer, smoother lips while encouraging a mindful moment of self-care.
Products & Lip Care
What makes AJ’s EO Infusions® products unique?
AJ’s EO Infusions® focuses on intentional self-care through simple daily rituals.
Our signature Lip Butter Scrub is infused with lavender, peppermint, and frankincense essential oils and is designed to support a gentle lip care routine while encouraging mindful moments of self-care.
What is the Lip Ritual™?
The Lip Ritual™ is the signature concept behind AJ’s EO Infusions®.
Instead of constantly applying lip balm throughout the day, the Lip Ritual™ encourages a simple moment of care that combines gentle exfoliation, moisture, and aromatherapy-inspired ingredients.
This approach transforms everyday lip care into a calming, intentional self-care ritual.
How often should I use the Lip Butter Scrub?
Because the formula is designed as a no-rinse lip ritual, many customers enjoy using it throughout the day as needed.
Individual preferences and lip care needs may vary depending on lifestyle, environment, and skin sensitivity.
Is the Lip Butter Scrub safe for sensitive lips?
Our products are created with gentle ingredients intended for everyday lip care.
However, every person's skin is unique. If you have sensitive skin, allergies, or medical concerns, we recommend reviewing the ingredient list and consulting a qualified healthcare professional before use.
Dry Lips Questions
Why do I have to keep reapplying lip balm all day?
Many lip balms create a temporary coating on the lips rather than addressing buildup of dry skin.
This can lead to a cycle of constant reapplication. Supporting lip health often involves gentle exfoliation combined with nourishing ingredients that help smooth and soften the lips.
Why are my lips always dry even when I drink water?
Dry lips can occur for several reasons beyond hydration.
Environmental conditions such as cold air, wind, and indoor heating can remove moisture from the lips. Daily habits and certain lip product ingredients may also contribute.
Supporting lip health often involves gentle exfoliation and consistent moisture care.
Why do my lips stay dry even after using lip balm?
Some lip balms provide temporary moisture but may not address buildup of dry skin on the lips.
Without gentle exfoliation, that buildup can remain and create the feeling of dryness returning quickly. A balanced lip care routine that includes exfoliation and nourishing ingredients can help support smoother lips.
Why do my lips feel dry after using lip balm?
Some lip balms create a temporary coating rather than addressing buildup or dryness.
Over time, this can create the feeling of needing to reapply products frequently.
Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–2 business days after payment confirmation.
Once your order ships, you will receive tracking information by email.
How long does shipping take?
Standard U.S. shipping typically arrives within 3–7 business days depending on your location and shipping carrier.
Do you offer international shipping?
International shipping may be available to select destinations.
Delivery times and customs fees vary depending on the destination country.
Returns & Refunds
Do you accept returns?
We offer a 30-day return policy for eligible items.
Products must be unused, in original packaging, and accompanied by proof of purchase. Due to the nature of personal care products, opened items may not be eligible for return.
Digital Products
Do you sell digital products or courses?
Yes. AJ’s EO Infusions® offers educational wellness resources including guides, workbooks, and masterclasses designed to support intentional self-care.
Are digital products refundable?
Because digital products are delivered instantly, they are generally non-refundable once access has been granted.
Customer Support
How can I contact AJ’s EO Infusions®?
Email: support@ajseoinfusions.com
Phone: +1 (620) 502-0082
Where can I buy the AJ’s EO Infusions® Lip Butter Scrub?
The AJ’s EO Infusions® Lip Butter Scrub and the Lip Ritual™ experience are available directly through our online store.
You can learn more about the routine, the ingredients, and the philosophy behind intentional lip care on our Lip Ritual™ page.
Learn More About Dry Lips & Lip Care
If you'd like to better understand why lips become dry and how to support a healthier lip care routine, explore the educational guides below.
Why Are My Lips Always Dry? Complete Lip Care Guide
How to Exfoliate Lips Naturally
Start the Lip Ritual™
If you're curious about the philosophy behind our lip care approach and want to explore the full experience, visit our Lip Ritual™ page below.
There you’ll discover how the AJ’s EO Infusions® Lip Ritual™ supports softer lips through a simple no-rinse lip care routine using gentle exfoliation, moisture, and essential oils.
Explore the Luxury Lip Ritual™
Learn more about Jenice Story RN BSN, founder of AJ’s EO Infusions®