Cancellation policy
At AJ’s EO Infusions®, we strive to provide high-quality, essential oil–infused products and a smooth purchasing experience. This policy explains how subscription purchases, pre-orders, and other purchase options may be changed or canceled.
Subscription Purchases
Some products may be offered as a subscription service. When you subscribe, you will receive repeat deliveries based on the delivery frequency and duration you select during checkout.
Your payment method will be securely stored and automatically charged before each scheduled shipment unless the subscription is prepaid.
Subscriptions may automatically renew at the end of the subscription period unless canceled.
You may cancel or modify your subscription at any time before the next billing date by:
• accessing the subscription management link in your order confirmation email
• logging into your AJ’s EO Infusions® customer account
• contacting our support team
If a subscription order has already been processed or shipped, it cannot be canceled but may qualify for a return according to our Refund & Return Policy.
Pre-Orders
Occasionally, AJ’s EO Infusions® may offer products for pre-order. Pre-orders allow you to purchase items that are not yet available but will ship once inventory becomes available.
For pre-orders, we may:
• collect the full payment at checkout
• collect a partial deposit
• securely store your payment method and charge it once the product becomes available
Pre-orders that have not yet been fulfilled may be canceled by contacting our support team.
Once a pre-order has been fulfilled and shipped, it cannot be canceled but may be eligible for return under our Refund & Return Policy.
Try Before You Buy
Certain items may be offered under a “try before you buy” model. In these cases, your payment method may be authorized before the product ships.
You will have a limited evaluation period to decide whether to keep the product. If the product is not returned within the specified timeframe, your payment method will be charged for the full purchase price.
Order Cancellations
Orders may be canceled within 24 hours of purchase for a full refund.
After 24 hours, cancellation may no longer be possible if the order has already been processed or shipped.
If your order has already shipped, please refer to our Refund & Return Policy for return instructions.
Digital products, downloadable materials, and online courses are governed by our Digital Product License and Digital Content Access Policy and may not be eligible for cancellation once access has been granted.
Subscription Cancellations
Subscriptions may be canceled at any time before the next billing cycle.
Once a subscription order has been processed or shipped, the order cannot be canceled but may be eligible for return according to our Refund & Return Policy.
Pre-Orders and Custom Orders
Pre-orders and custom items may be canceled within 48 hours of purchase.
After this period, cancellations may not be accepted if production or fulfillment has already begun.
Refund Processing
Approved cancellations will be refunded to the original payment method within 5–7 business days.
Please note that banks and credit card providers may take additional time to post refunds to your account.
How to Cancel an Order or Subscription
You may cancel or modify an order or subscription using any of the following methods:
Log into Your Account
Visit your account at
https://www.ajseoinfusions.com
Contact Customer Support
Email: support@ajseoinfusions.com
Phone: +1 (620) 502-0082
Our team is happy to assist and ensure you have the best possible experience with AJ’s EO Infusions®.
With care,
The AJ’s EO Infusions® Team